Privacy Policy

Last Updated: August 27, 2026

At ikoomoo, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices and rights available to you when you visit www.ikoomoo.com, place an order, create an account, contact us, subscribe to marketing communications, submit a review, or otherwise use our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you use our website, we may collect the following types of information:

• Contact information, such as your name, email address, phone number, billing address, and shipping address.

• Order information, such as products purchased, order number, selected product options, order value, shipping method, and order status.

• Account information, such as your login details and account preferences if you create an account.

• Payment-related information, such as payment method and transaction status. Full credit or debit card details are generally processed by our third-party payment providers and are not directly stored by ikoomoo.

• Shipping and tracking information, such as tracking numbers, carrier information, delivery status, and shipment events.

• Customer service information, including messages, emails, return requests, refund requests, and other communications with us.

• Reviews and user-submitted content, including ratings, written reviews, photos, videos, and other content you choose to submit.

• Device and technical information, such as IP address, browser type, device type, operating system, language settings, and similar technical information.

• Website activity, such as pages viewed, products viewed, referring pages, approximate location derived from IP address, and interactions with our website.

• Marketing preferences, including whether you have subscribed to or unsubscribed from promotional emails.

2. How We Use Your Information

We may use personal information to:

• Process, confirm, and fulfill your orders.

• Arrange shipping and provide tracking updates.

• Process returns, exchanges, cancellations, and refunds.

• Communicate with you about your order or account.

• Respond to customer service questions and requests.

• Detect and help prevent fraud, abuse, security incidents, and unauthorized transactions.

• Maintain and improve our website, products, services, and customer experience.

• Manage customer accounts and preferences.

• Display and manage customer reviews and submitted content.

• Send promotional emails and offers where you have subscribed or where otherwise permitted by law.

• Measure website performance and understand how customers use our website.

• Comply with legal, tax, accounting, regulatory, and record-keeping obligations.

• Establish, exercise, or defend legal claims where necessary.

Where applicable privacy law requires a legal basis for processing, we rely on one or more appropriate legal bases, such as performing a contract with you, complying with legal obligations, pursuing legitimate business interests, or obtaining your consent.

3. Payments

Payments made through ikoomoo may be processed by third-party payment providers.

These providers may collect payment and billing information directly from you in order to authorize and process your transaction. Their handling of personal information is governed by their own privacy policies and terms.

ikoomoo does not generally store your full credit or debit card number or card security code.

4. Shipping & Order Tracking

To fulfill your order, we may share necessary information with shipping carriers, fulfillment providers, logistics partners, and tracking service providers.

This may include your name, shipping address, phone number, email address, order information, and tracking number where necessary to deliver your package and provide shipment updates.

5. Reviews & Customer Content

If you submit a product review, rating, photo, video, or other content, some of that information may be displayed publicly on our website.

Please avoid including sensitive or private personal information in content that you intend to publish publicly.

We may use submitted reviews, photos, or videos as described in our Terms & Conditions, subject to applicable law.

6. Cookies & Similar Technologies

We may use cookies and similar technologies to operate and improve our website.

These technologies may be used to:

• Keep your shopping cart active.

• Remember website and account preferences.

• Maintain login sessions.

• Help prevent fraud and improve security.

• Understand website traffic and performance.

• Measure how visitors interact with our pages and products.

• Support advertising or marketing features where enabled.

You may be able to control or delete cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of our website.

Where required by applicable law, we will request consent before using non-essential cookies or similar technologies.

7. Marketing Communications

If you subscribe to our marketing emails, we may send you information about new products, promotions, special offers, and other ikoomoo updates.

You may unsubscribe at any time by using the unsubscribe link in a marketing email or by contacting us at service@ikoomoo.com.

Unsubscribing from marketing emails will not prevent us from sending transactional or service-related communications, such as order confirmations, shipping updates, return information, or important account notices.

8. How We Share Information

We may share personal information with trusted service providers that help us operate our business, including:

• Payment processors

• Shipping carriers and logistics providers

• Website hosting and technical service providers

• Email and customer communication providers

• Analytics providers

• Fraud prevention and security providers

• Customer review and feedback services

• Professional advisers, such as accountants, legal advisers, or auditors where necessary

We share only information that is reasonably necessary for these providers to perform services on our behalf.

We may also disclose information when required by law, legal process, court order, governmental request, or when reasonably necessary to protect our rights, customers, business, or website.

If ikoomoo is involved in a merger, acquisition, financing, restructuring, or sale of all or part of its business, personal information may be transferred as part of that transaction, subject to applicable law.

9. Sale or Sharing of Personal Information

ikoomoo does not sell your personal information to third parties for monetary payment.

Some privacy laws define “sale” or “sharing” more broadly and may treat certain uses of analytics or advertising technologies as a sale or sharing of personal information. Where such laws apply to us, you may have the right to opt out of those activities.

You may contact us at service@ikoomoo.com if you have questions about these rights or wish to submit an applicable privacy request.

10. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer service, maintaining business and transaction records, preventing fraud, resolving disputes, and meeting legal, tax, accounting, and regulatory obligations.

Retention periods may vary depending on the type of information and the reason we collected it.

When information is no longer reasonably needed, we may delete, anonymize, or securely dispose of it, subject to applicable law.

11. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, online transaction, or method of electronic storage can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential and should contact us if you believe your account or personal information has been compromised.

12. International Data Transfers

ikoomoo operates an online store that may serve customers in multiple countries and regions.

Personal information may therefore be processed or stored in countries other than the country where you live, including through our service providers.

Where required by applicable law, we take appropriate steps intended to protect personal information when it is transferred internationally.

13. Your Privacy Rights

Depending on where you live and the privacy laws that apply, you may have certain rights regarding your personal information.

These may include the right to:

• Request access to personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of certain personal information.

• Request information about how your personal information is collected, used, or disclosed.

• Object to or restrict certain types of processing.

• Request a portable copy of certain personal information.

• Withdraw consent where processing is based on consent.

• Opt out of certain marketing communications.

• Opt out of certain sales or sharing of personal information where applicable.

• Exercise privacy rights without unlawful discrimination.

Certain requests may be subject to exceptions or limitations under applicable law.

To submit a privacy request, contact us at service@ikoomoo.com. We may need to verify your identity before completing certain requests.

If you are located in the European Economic Area or another jurisdiction that provides a right to complain to a privacy regulator, you may also have the right to lodge a complaint with your local data protection authority.

14. California Privacy Rights

If California privacy law applies to your relationship with ikoomoo, you may have rights that include requesting information about personal information collected, used, disclosed, sold, or shared; requesting correction or deletion; opting out of certain sales or sharing; and exercising applicable rights without discrimination.

These rights are subject to the scope, thresholds, definitions, and exceptions of applicable California law.

You may submit a request by contacting service@ikoomoo.com.

15. Children’s Privacy

Our website is intended for a general audience and is not directed to children under the age of 13.

We do not knowingly collect personal information online from children under 13 without any consent required by applicable law.

If you believe a child has provided personal information to us in circumstances where it should not have been collected, please contact service@ikoomoo.com so we can review the matter and take appropriate action.

16. Third-Party Websites & Services

Our website may contain links to third-party websites, social media platforms, payment services, or other external services.

We are not responsible for the privacy practices of websites or services that we do not own or control. We encourage you to review their privacy policies before providing personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or legal requirements.

When we update the policy, we will revise the Last Updated date at the top of this page.

We encourage you to review this Privacy Policy periodically.

18. Contact Us

If you have questions about this Privacy Policy, your personal information, or a privacy request, please contact us:

ikoomoo

Email: service@ikoomoo.com

Address:
651 N Broad St
Middletown, DE
USA

Website: www.ikoomoo.com