Shipping Policy

Last Updated: August 27, 2026

Thank you for shopping with ikoomoo. We want to make receiving your order as easy and worry-free as possible.

1. Shipping Destinations

ikoomoo ships to most countries and regions worldwide.

Shipping availability may vary depending on the destination and local carrier service. If we are unable to ship to your address, we will contact you as soon as possible.

2. Processing Time

Orders are usually processed within 3–7 business days before shipment.

Processing time may be slightly longer during holidays, promotional periods, or periods of high order volume.

Please note that processing time is separate from shipping time.

3. Shipping Time

Standard shipping usually takes approximately 7–20 business days after your order has been shipped.

Delivery times are estimates and may vary depending on:

• Destination country or region

• Local postal services

• Customs processing

• Weather conditions

• Holidays

• Carrier delays

Estimated Total Delivery Time = Processing Time + Shipping Time

4. Shipping Fees

We offer FREE standard shipping on orders of $35 USD or more.

For orders under $35 USD, any applicable shipping fee will be shown at checkout before payment.

Expedited shipping may be available for certain destinations for an additional charge.

5. Order Tracking

Once your order has shipped, tracking information will normally be sent to the email address used when placing your order.

You can also track your order through our Order Tracking page.

Please allow some time for tracking information to update after your package has been handed to the carrier.

Tracking updates may occasionally be delayed even while the package is still moving through the delivery network.

6. Local Delivery Carriers

International packages may be transferred to a local carrier for final delivery.

Depending on your location, final delivery may be completed by carriers such as USPS, UniUni, Royal Mail, or another local postal or delivery service.

The final carrier may vary depending on the destination and shipping route.

7. Shipping Address

Please make sure your shipping address is complete and correct before placing your order.

If you notice an error after placing your order, contact us as soon as possible at service@ikoomoo.com.

We will try to update the address before shipment, but changes cannot be guaranteed once an order has entered processing or has shipped.

ikoomoo is not responsible for delivery problems caused by incorrect or incomplete addresses provided by the customer.

8. Customs, Duties & Taxes

International orders may be subject to customs duties, VAT, import taxes, or other fees charged by the destination country.

These charges are not controlled by ikoomoo and, unless otherwise stated at checkout, are the responsibility of the recipient.

Customs processing may also cause additional delivery delays.

9. Delayed Packages

Occasionally, packages may experience delays due to customs, weather, transportation disruptions, holidays, carrier congestion, or other circumstances outside our control.

If your tracking information has not updated for an extended period or you believe your package may be delayed, please contact us and we will help review the shipment.

10. Lost or Missing Packages

If your tracking shows that your package has been delivered but you cannot find it, please first check:

• Around your delivery location

• With household members

• With neighbors

• With your local delivery carrier

If you still cannot locate the package, contact us at service@ikoomoo.com and we will help investigate.

If a package is confirmed lost in transit, we will work with you to provide an appropriate solution.

11. Multiple Packages

Orders containing multiple items may occasionally be shipped separately.

If your order is divided into multiple packages, you may receive more than one tracking number.

There is no additional shipping charge simply because we divide an order into multiple shipments.

12. Gift Orders

If you are ordering for a birthday, holiday, or other special occasion, we recommend ordering in advance because delivery dates are estimates and cannot always be guaranteed.

13. Returns

Eligible items may be returned within 14 days of delivery.

Please see our Returns & Refunds Policy for complete return and refund information.

14. Contact Us

If you have any questions about shipping or your order, please contact us:

Email: service@ikoomoo.com

Website: www.ikoomoo.com