Returns & Refunds Policy

Last Updated: August 27, 2026

We hope you love your ikoomoo order. If something isn’t right, we’re happy to help.

1. 14-Day Return Policy

Eligible items may be returned within 14 days of delivery.

To request a return, please contact us at service@ikoomoo.com within 14 days of receiving your order.

Please include:

• Your order number

• The item(s) you would like to return

• The reason for the return

Please do not send a return without contacting us first.

2. Return Conditions

To be eligible for a return, the item should generally be:

• Unused and in its original condition

• Free from damage caused after delivery

• Returned with its original packaging where applicable

• Accompanied by proof of purchase

Items that do not meet these conditions may not be eligible for a refund.

3. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at service@ikoomoo.com.

Please include:

• Your order number

• A description of the issue

• Clear photos or video showing the problem

Once we review the issue, we will work with you to provide an appropriate solution, such as a replacement or refund.

4. Non-Returnable Items

Certain items may not be eligible for return, including:

• Personalized or customized products

• Items that have been used or damaged after delivery

• Items returned after the 14-day return period

• Items specifically marked as final sale or non-returnable

This does not affect any rights you may have if an item arrives damaged, defective, or incorrect.

5. Return Shipping

For returns due to personal reasons, the customer is responsible for all return shipping costs.

Personal reasons include, but are not limited to, changing your mind, ordering the wrong model, size, color, or style, or no longer wanting the item.

If the return is due to an incorrect, damaged, or defective item sent by ikoomoo, we will work with you on the appropriate return or replacement solution.

We recommend using a trackable shipping service when returning an item.

6. Refunds

Once your return has been received and inspected, we will notify you of the refund status.

If approved, the refund will be issued to your original payment method.

Please allow additional time for your bank, credit card company, PayPal, or other payment provider to process and post the refund.

Original shipping charges, if any, are generally non-refundable for change-of-mind returns unless otherwise required by law.

7. Exchanges

If you ordered the wrong size, model, color, or style, please contact us within 14 days of delivery.

Depending on availability, we may offer an exchange or ask you to return the original item and place a new order.

Customers may be responsible for return and reshipping costs when the incorrect option was selected at the time of purchase.

8. Order Cancellations

If you need to cancel or change an order, please contact us as soon as possible at service@ikoomoo.com.

• Within 12 hours of placing your order: If the order has not entered processing or shipped, you may cancel it for a full refund.

• More than 12 hours after placing your order: If the order has not yet shipped and cancellation is still possible, a 15% handling fee will be deducted from the refund amount.

• After processing or shipment: Once an order has entered processing or has shipped, cancellation may no longer be possible. In that case, you may request a return after delivery in accordance with our 14-Day Return Policy.

We recommend contacting us as soon as possible because orders may enter processing before the 12-hour period has ended.

Any cancellation fee will only be applied where permitted by applicable law.

9. Missing Refunds

If your refund has been approved but you have not received it yet, please first check with your bank, credit card company, PayPal, or payment provider.

Refund processing times vary between financial institutions.

If you still need help, contact us at service@ikoomoo.com.

10. Contact Us

If you have any questions about a return, refund, exchange, or damaged item, please contact us:

Email: service@ikoomoo.com

Website: www.ikoomoo.com