FAQs

Orders are usually processed within 3–7 business days.

Processing may take slightly longer during holidays, promotional periods, or periods of high order volume.

Processing time is separate from shipping time.

Standard shipping usually takes approximately 7–20 business days after your order has shipped.

Delivery times are estimates and may vary depending on your country, local carrier, customs, holidays, weather, and other circumstances outside our control.

Yes!

We offer FREE standard shipping on orders of $35 USD or more.

For orders under $35 USD, the shipping fee will be shown at checkout.

Once your order has shipped, tracking information will normally be sent to the email address used when placing your order.

You can also check your shipment through our Order Tracking page.

Please allow some time for tracking information to update after your package has been handed to the carrier.

Tracking updates may occasionally be delayed even while your package is still moving.

This can happen while the package is:

• Between shipping facilities
• Going through customs
• Being transferred to a local delivery carrier
• Waiting for the next carrier scan

If your tracking has not updated for an extended period, please contact us at service@ikoomoo.com and we will help check your shipment.

If you entered the wrong shipping address, please contact us as soon as possible at service@ikoomoo.com.

We will try to update your address before your order ships, but changes cannot be guaranteed once your order has entered processing or has been shipped.

Please always check your shipping information carefully before placing your order.

Please contact us as soon as possible if you need to cancel an order.

Within 12 hours:
If your order has not entered processing or shipped, it may be cancelled for a full refund.

More than 12 hours after ordering:
If cancellation is still possible and the order has not shipped, a 15% handling fee will be deducted from your refund.

After processing or shipment:
Cancellation may no longer be possible. You may request a return after receiving your order according to our Returns & Refunds Policy.

Eligible items may be returned within 14 days of delivery.

Returned items should generally be unused, in their original condition, and returned according to our return instructions.

Please contact service@ikoomoo.com before sending a return.

For returns due to personal reasons, the customer is responsible for the return shipping cost.

Personal reasons may include changing your mind, ordering the wrong model, size, color, or style, or no longer wanting the item.

If you receive an incorrect, damaged, or defective item, please contact us and we will help provide an appropriate solution.

Please contact us as soon as possible at service@ikoomoo.com.

Include:

• Your order number
• A description of the problem
• Clear photos or video showing the issue

After reviewing the information, we will work with you to provide an appropriate solution, such as a replacement or refund.

Once your return has been received, inspected, and approved, your refund will be issued to your original payment method.

The time it takes for the refund to appear depends on your bank, card issuer, PayPal, or other payment provider.

International orders may be subject to customs duties, VAT, import taxes, or other fees charged by your country.

Unless otherwise stated at checkout, these charges are the responsibility of the recipient.

ikoomoo does not control customs charges or customs processing times.

Please first check:

• Around your delivery location
• With household members
• With neighbors
• With your local delivery carrier

Sometimes carriers mark packages as delivered shortly before the package actually arrives.

If you still cannot locate your package, contact us at service@ikoomoo.com and we will help investigate

Some orders may be shipped in more than one package.

If your order is divided into multiple shipments, the remaining items may arrive separately and may have a different tracking number.

You will not be charged additional shipping simply because we divide an order into multiple packages.

We’re happy to help with questions about your order, shipping, returns, or products.

Email: service@ikoomoo.com

Website: www.ikoomoo.com